Ordering and Shipping Info

Production Time

All of my personalised products are printed and made to order, right here in QLD, especially for you!

Please allow 1 week for your creation to be ready to post. 

 

Design Process

All printed fabric is modified for each order off a master design. If you request a custom design, any of the original designs can be modified or a new design can be created from scratch to suit your needs.

Please keep in mind that all graphic previews are representational only, the printed colours may vary from the prints on screen. This is particularly true with shades of pink, grey and brown. For cotton prints that have a white base, these also may vary. Fabric can change slightly during the setting and washing process. It may vary from a blue/white background, to a creamy white background depending on the colours in your particular print.

Step 1- Design

After you place your order, the font and name you choose will be used to create a design file for the item and print you have requested.

Step 2- Print

Because I print your items right here in my workshop, they are printed and finished ready to send within 1 week. 

Change of Mind/Refund

To decrease turnaround time, I keep to a very strict printing schedule. As soon as your order is placed and payment is made, your order process begins.

After orders are placed, you will not be able to change or cancel your order and receive a full refund. After this time, the design and printing process begins, if there is a change of mind with spelling or design, I will not be able to cancel or alter the existing order.

I am not able to offer a refund for change of mind.

Fabric Print / Colours

All of the images on the website are mock-up digital images, showing (using the original artwork), the finished product. 

While I try and represent colours as best I can, please note that the digital proofs and on screen colours may vary slightly from the finished item. 

Postage and Shipping within Australia

Standard delivery- please allow 3-5 business days for your order to arrive after despatch. eParcel “Parcel Post”  includes full tracking and signature on delivery.

Express post can take 1-3 business days from despatch to delivery, depending on your location. You can check this by clicking HERE, entering "4516" as the "FROM" postcode, and your own postcode as the "TO". 

To ensure extra peace of mind, each customer is directly contacted upon despatch with tracking and delivery details. You will be able to track your parcel every step of the way!

 

MISSING/LOST MAIL:

Using tracking services on all domestic services means that your parcel will be accounted for. It is very rare/unlikely that an item goes ‘missing’, but in the case an undelivered item/parcel, this is the procedure:

  1. After a reasonable delivery timeframe has passed (between 7-10 business days is recommended), an enquiry will be lodged to investigate.
  2. Australia Post investigations are generally quite fast, but some can take up to 10 business days. After this time, if your order is not delivered, found or returned to either the sender or the recipient, the items will be replaced or refunded.