All of my personalised products are made to order, especially for you!
Please allow 4-6 weeks for your creation to be ready to post. Please note that I do not offer a rush service, or any option to speed up the production fo my products.
Minky and Cotton Jersey:
The process of creating these items involves several steps, from fabric design and printing, to the construction of the finished item. Please allow 4-6 weeks for your order to be created, plus extra time for delivery, as turnaround and delivery times fluctuate depending on the time of year and the product demand, and also the shipping method you select.
All printed fabric is modified for each order off a master design. If you request a custom design, any of the original designs can be modified or a new design can be created from scratch to suit your needs.
Please keep in mind that all graphic previews are representational only, the printed colours may vary from the prints on screen. This is particularly true with shades of pink, grey and brown. For cotton prints that have a white base, these also may vary. Fabric can change slightly during the setting and washing process. It may vary from a blue/white background, to a creamy white background depending on the colours in your particular print.
Step 1- Design
Your order will be processed within the first 7 business days after your order is placed. I will take the details you have provided, and create a master design file, ready for print.
Step 2- Print
The process of printing cotton jersey involves several steps. This process takes up to 10 days to complete, but the results are worth it! Super soft, luxuriously soft and durable fabric.
Step 3- Construction
Your personalised fabric is sent to my AMAZING team of seamstresses who cut and sew the finished product. Your product is now finished, ready to pack and send!
Change of Mind/Refund
To decrease turnaround time, I keep to a very strict printing schedule. As soon as your order is placed and payment is made, your order process begins.
I allow a 24 hour grace period to change or cancel your order and receive a full refund. After this time, the design and printing process begins, if there is a change of mind with spelling or design, I will not be able to cancel or alter the existing order.
I am not able to offer a refund for change of mind.
Fabric Print / Colours
All of the images on the website are mock-up digital images, showing (using the original artwork), the finished product. Some of the printing processes we use to produce finished items have steps which can vary the final shade/depth of colours.
While I try and represent colours as best I can, please note that the digital proofs and on screen colours may vary slightly from the finished item.
Postage and Shipping within Australia
Standard delivery- please allow 3-5 business days for your order to arrive after despatch. eParcel “Parcel Post” includes full tracking and signature on delivery.
Express post can take 1-3 business days from despatch to delivery, depending on your location. You can check this by clicking HERE, entering "4516" as the "FROM" postcode, and your own postcode as the "TO".
To ensure extra peace of mind, each customer is directly contacted upon despatch with tracking and delivery details. You will be able to track your parcel every step of the way!
Using tracking services on all domestic services means that your parcel will be accounted for. It is very rare/unlikely that an item goes ‘missing’, but in the case an undelivered item/parcel, this is the procedure:
- After a reasonable delivery timeframe has passed (between 7-10 business days is recommended), an enquiry will be lodged to investigate.
- Australia Post investigations are generally quite fast, but some can take up to 10 business days. After this time, if your order is not delivered, found or returned to either the sender or the recipient, the items will be replaced or refunded.